Not sure where to start? When looking for a special piece of jewellery, understanding the options available will give you the knowledge to buy with confidence. These guides can help you decide which choices matter most to you.
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Frequently Asked Questions
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What is the difference between mined diamonds and lab-grown diamonds?
Lab-created diamonds and natural diamonds are chemically the same, with the same hardness and ability to survive daily wear. To the eye they look identical but in terms of rarity and value they are poles apart.
Lab-made diamonds are mass produced and more affordable. Advancements in production methods hace caused Lab-grown diamond prices to decrease significantly over the years and this may still continue. If youre on a budget and want to purchase a larger diamond, a lab-made diamond may be your ideal choice.
Mined diamonds are formed over billions of years under immense heat and pressure deep within the earth. Many of the worlds legacy mines have been depleted and new mines have not been discovered. Quality natural diamonds will become even more rare in the future. Their rarity and uniqueness make them ideal to symbolise ever-lasting love. If you are wanting a long-term investment, and if the meaning behind diamonds matters to you, it may be better to wait and save for that natural diamond you will always treasure.
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How do I work out my finger size?
Visiting a local jewellery store and having your finger size measured will give you a fairly accurate idea but there is sometimes one or two finger sizes variance between different stores due to slight differences in measuring equipment and methods. The width of the ring and how curved the inside surface is will also affect size accuracy. A wider ring requires a bigger finger size than a narrower ring. A comfort fit ring with a curved inside surface goes on easier so can be half a size smaller than a flatter profiled ring.
This international conversion guide will help if you are not from Ireland or the UK. If you can’t visit a jewellery store, a simple way can be to bend a strip of paper around the finger and mark wear it meets. Measure against a ruler and use the circumference below to work out your size. If you have larger knuckles, measure around your knuckle. If your fingers are tapered, measure at the point the ring will be worn.
Ideally call to our store in person for the most accurate size but an reasonably accurate finger size helps. We can re-size most of our rings a few sizes in our on-site workshop.
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What are your opening hours?
Our shop is open daily from 9.15 am 4.55 pm Monday to Saturday. Seasonal updates are available on our contact page.
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How long does it take to make a wedding band?
Simple bands can be same day/ next day but depending upon the complexity of the design, we allow 2-4 weeks from the day of ordering. All work is done here at our workshop.
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Can I speak directly to the person who will design and make my jewellery?
Yes, please call in and our staff will be on-hand to answer any questions, offer ideas and consult with you.
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Is my jewellery insured when it is with you?
Yes, our specialist policy ensures that all jewellery will be fully covered and secured.
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Can you tell me the value of my jewellery?
All our engagement rings are supplied with an evaluation free of charge. For other Faller items our valuation charges vary depending on the piece being assessed. Please contact us for further information.
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Can you engrave my ring?
With any purchase of wedding rings we offer a complimentary inside ring engraving service. (Free for inscriptions under 30 characters). More details are available on our wedding ring page. A variety of our jewellery can also be engraved and engraving charges will be listed with each piece. Please contact us if you have any further queries.
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How long does it take to have my ring sized and how much does it cost?
Your Faller ring can normally be sized on the same day it is purchased. This initial sizing is complimentary but any resizing from then on will incur a charge. Prices depend on the metal, the scale of adjustment needed and the complexity of the design. Bring your Faller ring to our shop for a free inspection and quote.
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How often should I get my ring re-polished?
How often rings will need to be re-polished will depend on the wearer and the work they do. As a general rule it is advisable to have rings professionally checked every couple of years or so. Your Faller rings will be examined for signs of wear or damage and to ensure that the stones are still secure and then cleaned and polished.
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How long does it take to make an engagement ring?
Normally we take 4-6 weeks from agreeing the design, to collection. We stock many designs here in our shop for you to try.
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Do you repair jewellery?
We are happy to carry out repairs and maintenance on any piece of Faller jewellery bought from us. Charges will vary depending on the nature of the repair and will be quoted for on an individual basis, before any work is carried out. It takes 7 working days for most general repairs. We endeavour to keep our charges as competitive as possible. Some items of jewellery can be damaged or worn beyond repair. Where the repair costs would outweigh the value of the item, our staff can advise on other options when this is the case. We are not currently undertaking repairs on items bought elsewhere.
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Can you cut off my ring if it gets stuck?
Of course, we offer this service free of charge.
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Can you use my ring to make a new one?
It may be possible to restyle your existing Faller jewellery. This is a service in which diamonds and natural gemstones already belonging to you and in some cases the metal too, can be re-modeled into a new contemporary piece of jewellery. We are not currently undertaking restyles on items bought elsewhere.
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What are the chain options for pendants?
There are two chain styles in different weights in sterling silver and 18ct gold.
The Anchor chain has a bright sparkly diamond cut design that suits polished pendants and ladies jewellery.
Silver Anchor Chain fine weight 1.3mm width
Silver Anchor Chain medium weight 1.7mm width
18ct Gold Anchor Chain fine weight 1.2mm width
The Cable chain is a simple oval linked chain style which suits textured pendants and mens jewellery.
Silver Cable Chain medium weight 2.0mm width
Silver Cable Chain fine weight 1.5mm width
18ct Gold Cable Chain medium weight 2.0mm width
